FAQ

FAQ

I tried to answer and anticipate any questions that might come up. If you do not find an answer to your question here, contact us at 204-824-2720 or customdesign@nicolekiefer.com.

[CUSTOMER SERVICE]
How long will it take to get a free quote and/or a demo design?
A free quote should be ready within 1 to 2 business days. A demo design however will depend on what kind of design you are asking for. Usually it doesn't take more then 2 to 3 business days. Should it take longer for any reason I will let you know as soon as possible.
 
What if I don't like the design you are offering?
If you don't like the designs I offer, you tell me and together we decide if we keep on working on it or if you rather look for someone else. However, it often takes more then two or three tries to find the perfect design.
 
Where does the end product come from?
That will depend on how and what you order. You can just pay for the design and choose your own printer. Or I can get the product printed for you. In which case I will give you quotes for all printers I can offer.
 
Can I meet with you in person?
Yes, but it will depend on where you are living. I don't have a office but I am willing to meet with you either at a coffee, library, your home or any place you like, if it isn't too far away. Should the drive be more then 50km from Killarney I will have to charge a small fee to cover some of my costs.
 
Do you come into the US?
NO, sadly I don’t but are planning to do so in the future.
 
Do give a money back guaranty?
Not really. Most of my online stores offer a money back or satisfaction guaranty. If you order directly with me however you get to see the file and have to approve it before I will send you an invoice. Please be advised that I have no influence of the print quality of the printer you choose. However, if you not only order the files but the finished product I will include information regarding this topic in my quote.
 
Where can I order your designs?
All my designs are available with several different online stores that are listed here... The greatest selection is found on Redbubble.
 
Are the designs shown in your photo gallery all the designs you have?
No, those are just my bestsellers and they change depending on sales. The greatest selection of designs you’ll find at Redbubble which I consider my main retail store. I offer other stores with a great selection of my designs for customer convenience.
 
In what file formats do you offer your designs?
You can order your designs in the following formats: jpg, png, gif, psd, riff, and pspimage
 
[SALES / Billing]
How do I pay you?
I take payment through PayPal if you order through email or by phone. If you find me at an event I take cash, debit card as well as Visa and Master Card. (Debit and Credit Card payment is provided by Dream Payment and cellular based. Which sometimes can cause problems when the reception is bad.)
 
Do you offer payment plans?
Sorry, but no.
 
How long do I have to pay my bill?
If you ordered only the file for your design payment is due before I release the final files. If you ordered the design file and a end product. Payment for the file is due immediately as well as 70% of the production costs. The other 30% are due when the product is delivered and to your satisfaction.
 
How often can I use the design file and who has the copyright?
Once the design is paid for it belongs to you and you can use it as often as you like in any way you like. As long as you don't use it for criminal acts, or in any form of slander to me and my company. The copyright is basically still mine, but by selling it to you I give you the right to use it as you please and guaranty to not sell it again in any form.
 
 
If you still have any questions feel free to contact me and I will endeavor to answer them promptly.
Home | Online stores | Services | Contact | Events | Photo Gallery | FAQ |